For many businesses the slowest part of getting paid is not the customer. It is the delivery challan. The driver gets it signed, folds it into the cab, and brings it back — eventually. Until it reaches the office, nobody can prove the goods arrived, so invoicing waits, collection follow-up waits, and any dispute is one person's word against another's.
Digital proof of delivery (POD) closes that loop at the moment of handover.
What paper PODs cost you
- Days of delay between delivery and the office knowing about it.
- Lost or illegible challans, which turn a routine delivery into a dispute.
- Short-delivery claims you cannot answer, especially from retail chains that deduct first and discuss later.
- Drivers' time spent on paperwork instead of the next stop.
What a good proof of delivery records
- Which delivery — the order and the stop it belongs to.
- Who received it — a name, not just a squiggle.
- Evidence — a signature, or a photo of the goods at the customer's premises.
- When, recorded by the device.
- Status — delivered, partly delivered, or not delivered and why.
All of it should be attached to the order the office already has, so nobody has to match paper to records later.
How proof of delivery works in Zaqnet
- Deliveries are stops on a run. Each stop belongs to a delivery run with its vehicle and crew — see planning delivery runs.
- At the customer, the driver closes the stop in GroundLink: who received it, and a signature or photo as evidence.
- It works offline. Proof recorded without signal syncs to ControlRoom when the phone reconnects.
- The office sees deliveries as they happen, with the proof on the order, ready for invoicing and collection.
The value of proof of delivery is not the signature. It is that the office knows the same day.
Where it pays off most
- Modern trade, where chains deduct for short supply and proof settles the argument — see processing modern trade purchase orders.
- Credit customers, whose payment clock starts at delivery.
- High-value or bulky goods, where "never arrived" is expensive.
Estimate with the calculator below how much paper PODs delay your cash.