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Example: one customer, one working day

Follow a request from the field to the office and through the day-end review.

Guide reviewed 14 September 2026 · Controls depend on your app version and access.

1. 01Start with the field user

   In GroundLink, confirm the company and Kick Off the duty session. Review any required location notice and permissions separately.

2. 02Record the customer request

   Create the order for the correct customer and products. Confirm the saved identifier and give that identifier to the office.

3. 03Review it at the desk

   In ControlRoom Orders, use the three panes to find and review the request. Resolve required stock or allocation decisions before using the supported next action.

4. 04Record the collection accurately

   If payment is received, enter it through the supported payment flow. Check the amount, method, customer and status. A sale or order is not a substitute for the collection record.

5. 05Reconcile the handover

   File duty closure when appropriate. Check stock-return completion and review the day in Closure. Investigate discrepancies in the original records before exporting a report.